Welcome to VRTUALGURU SERVICES Pvt. Ltd. We’re excited to partner with you on your digital marketing journey. This policy outlines how we deliver our services to you, ensuring transparency and clarity throughout our collaboration.
What We Deliver:
Our digital marketing services are delivered electronically and intangibly. This means you won’t receive physical packages or products. Instead, you’ll gain access to:
- Strategic plans and reports: We’ll send you comprehensive documents outlining your campaign strategy, performance reports, and insights. These will be delivered via email or shared through online platforms like cloud storage services.
- Creative assets: Depending on your chosen services, you may receive website designs, graphics, social media content, or other digital materials. These will be delivered electronically, typically through email or online platforms.
- Live campaigns and ongoing support: We manage your campaigns actively, adjusting and optimizing them based on real-time data and your feedback. This ongoing support is delivered through emails, calls, online meetings, and communication tools like project management platforms.
Delivery Timeframes:
We understand that time is money in the digital world. Therefore, we strive to deliver all deliverables within the agreed-upon timelines outlined in your project proposal or contract. These timelines vary depending on the complexity of your project and the level of service you choose. We’ll communicate any potential delays promptly and work to mitigate them proactively.
Delivery Methods:
Our preferred delivery methods for documents and reports are email and secure online platforms. For larger creative assets, we may use file transfer services or cloud storage depending on the size and sensitivity of the materials. We’ll ensure you have clear access and instructions for each delivery method.
Access and Revision:
All delivered materials are your property and will be stored securely for your access during and after the project. You’ll have the right to request revisions based on your feedback, as your project agreement outlines. We’ll provide clear revision timelines and processes to avoid delays and ensure your satisfaction.
International Delivery:
We proudly serve clients worldwide. For international projects, we may need to adapt delivery methods and timelines based on geographical considerations. During the project planning stage, we’ll discuss any additional costs or adjustments necessary for international delivery.
Communication:
Open and consistent communication is key to a successful partnership. We encourage you to reach out with any questions or concerns about your deliverables or communication methods. We’re committed to keeping you informed and ensuring your satisfaction throughout the project.
We hope this policy clarifies our delivery process and sets the foundation for a smooth and productive collaboration. If you have any questions, please don’t hesitate to contact us.
Thank you for choosing VRTUALGURU SERVICES PVT. LTD.